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Assistant Night Concierge

Ref no.:
ANC/MH/008
Closing date:
1 June, 2018 — 10.00
Location:
Victoria, London
Contract:
12 Months Fixed Term
Salary:
£10.20 per hour plus pension and other benefits
Hours:
An average of 45½ hours per week excluding breaks – waking night shifts - Rota of 3 nights on and 3 nights off - Monday to Friday – 19:30 to 8:30/ Saturday to Sunday – 20:30-9:30.
Job overview:

Montfort House is a 16 bed supported housing project for homeless men, women and couples. Priority is given to the most vulnerable rough sleepers especially RS205 referrals as well as couples & other individuals with complex needs providing them a safe and supportive environment.

The Assistant Night Concierge will work closely with the Night Concierge to be available to deal with urgent resident or neighbour issues as they arise. The role will be based at Montfort House and will also be responsible for managing the building to ensure that the accommodation provided to residents is safe and secure through the provision of overnight concierge service and security. This includes controlling access to buildings, being the first point of contact for all emergencies and carrying out Health and Safety checks and cleaning.

Job purpose

  • To provide basic first contact advice and security to residents and contacting the On Call service/emergency services if appropriate. To deal with emergency situations taking action in the event of a fire or other incidents and being responsible for calling emergency services in an appropriate manner.
  • To provide front line support for maintenance issues as a result of building patrols and notifications of alerts through the BMS. Dealing with basic maintenance or cleaning issues overnight as they arise – i.e. changing light bulbs, clearing up broken glass etc.
  • To actively ensure the safety and security of the building through regular Health and Safety Checks/patrols, and monitoring of the CCTV systems.
  • To deal with emergency situations taking action in the event of a fire or other incidents and being responsible for calling emergency services in an appropriate manner.

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