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Customer Services Advisor – Welfare Specialist

Ref no.:
WS/HOS/048
Closing date:
23 October, 2017 — 13.00
Location:
Victoria, London
Contract:
Permanent
Salary:
£26,838 pa inc LW + pension and other benefits (NJC scale range 26-28)
Hours:
35 hours excluding breaks
Job overview:

We are currently recruiting for a Customer Service Advisor – Welfare Specialist for our Housing Options Service who is able to deliver welfare benefit advice on a one to one level to adults at risk and/or socially excluded adults.
The role requires a basic knowledge of the main housing legislation and housing options, relating to homeless and vulnerably housed people and a working knowledge of the main welfare benefits in the UK including but not limited to JSA, ESA PIP and Universal Benefit.

The Welfare Specialist’s main responsibilities will include welcoming clients to our Housing Option Service in a psychologically informed manner, assessing and referring them to a pathway suitable for their needs such as CABs, Shelter, debt management services and housing legal services and to ensure that the needs of clients with complex welfare or homeless prevention issues are met.

Job purpose

  • To ensure that all HOS clients that access The Passage Resource Centre experience a welcoming and safe induction that takes into account their support and cultural needs.
  • To complete an initial support and risk assessment for clients who accesses the HOS Service that accurately captures the client’s support needs, risks, housing history and personal aspirations.
  • For those clients that have issues with benefits to support them to apply for welfare benefits and to maintain their benefit claims.
  • To make effective referrals to specialist external services, for example CABs, Shelter, debt management services and housing legal services, to ensure that the needs of clients with complex welfare or homeless prevention issues are met.

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To apply for this role, please send your completed application form and supporting documentation to recruitment@passage.org.uk

Please email completed forms to recruitment@passage.org.uk

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