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Assessment Hub Reception Volunteer

Passage House Team
We only have vacancies for this role on weekends. We are hoping for a weekly or fortnightly commitment to one of the following days and shift times:
w - weekly
fn - fortnightly

Saturdays - 8am - 1pm (fn) OR 6pm - 10pm (fn)
Sundays - 1pm - 6pm (fn) OR 6pm - 10pm (fn)

Team Information

Passage House is a rapid response Assessment Hub aimed to support new rough sleepers with no local connection to Westminster to find a suitable pathway for them to sustain a life off the streets. For a lot of people this will mean returning to their home area and reconnecting with family or support networks. Men, women, couples aged 18 or over are offered accommodation a maximum stay is 28 days whilst we work with them to provide a pathway.

Clients are referred into Passage House via Outreach teams. These are teams who work overnight on the streets of Westminster approaching new rough sleepers and engaging them in services. This means that guests at Passage House will be arriving in the evening and night time.

About this Role

The volunteers will maintain the Passage House reception area, provide some support to project worker staff and engage with residents. We also need your help to research and record services such as charity support, council support, church support, drug and alcohol services and food banks. You may also be asked to perform some administrational tasks. If you’re interested in increasing you knowledge of homelessness this should prove very interesting for you. This role offers a great opportunity to gain an insight into the running of a residential service for homeless people.

Tasks will include:

  • Answering telephone calls, transferring calls to staff and taking messages
  • Answering the door to residents and visitors
  • Engaging with clients whilst they are in the reception area and thereby creating a friendly and welcoming environment
  • Supporting the duty project worker, e.g. making appointments, dealing with basic queries and some admin tasks
  • Researching local services in other London Boroughs and in other counties in UK

Qualities needed:

  • Reliability and good time keeping
  • A friendly and confident telephone manner
  • Calm, non-judgmental and empathetic
  • Ability to accurately record and pass on information
  • A welcoming, friendly and respectful attitude towards residents and visitors
  • Able to work within professional boundaries
  • Basic computer skills, especially Word, email, internet
  • Proactive in engaging with residents

What you can expect:

  • Volunteer induction into The Passage
  • Instruction, guidance and support to carry out your role effectively
  • Reasonable travel expenses reimbursed
  • A friendly environment and a rewarding experience

Recruitment Method

Complete the application and Equality and Diversity monitoring forms and email to volunteering@passage.org.uk

The role is subject to the provision of two references, an informal interview and attendance at a Volunteer Induction session. For questions about the role or the application process, please contact the Volunteering Team on 0207 592 1863

Application Form

Please download an application form. Email completed forms to volunteering@passage.org.uk or post printed forms to St Vincent's Centre, Carlisle Place, London SW1P 1NL

 Please read this message from The Passage Chief Executive, Mick Clarke

If you have any questions relating to volunteering, please contact the Volunteering Team

 020 7592 1863