Volunteering

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Reception Volunteer

Team:
Reception
Commitment:
We have vacancies on:

Monday 12.30 - 4.30pm
Tuesday 1.00pm - 4.30pm
Wednesday 8.30am- 4.30pm ( morning, afternoon or all day shifts available)
Thurdays 08.30 - 12.00 noon
Fridays 8.30am- 4.30pm ( morning, afternoon or all day shifts available)

We are hoping for a weekly commitment from our volunteers.

This role is based at our main building on Carlisle Place in Victoria.

About this Role

Reception volunteers set the tone for a professional welcome to our organisation. Our main business reception is a busy place with a lot of visitors who've booked our conference space as well as being the main entrance for staff and volunteers and for donationsbeing dropped off. You'll also answer and connect calls coming though to the main switchboard and deal with general enquiries each day. Tasks include:


Greeting visitors entering via reception
Dealing with donations (e.g. clothing) and deliveries arriving at reception
Ensuring a high standard of hospitality is provided

Assisting the Venue Manager with administrative tasks as they arise, e.g. collating information, binding, photocopying, filing.

Tasks will include:

  • Answering calls coming to the main switchboard
  • Transferring calls to relevent departments and responding to general enquiries
  • Respond to general enquiries both in person and over the phone
  • Greet visitors, staff and volunteers at the main entrance
  • Accept donations in kind
  • Assist with general admin duties such as shredding, filing, photocopying as and when needed
  • Maintain a tidy and welcoming reception area

Qualities needed:

  • Computer literate, IT Word, email, internet - essential
  • Aged 18 or over - essential
  • You’re alert and proactive
  • You’re calm under pressure
  • You have an excellent level of spoken English and a confident telephone manner
  • You are reliable and have good timekeeping practices
  • You’re able to maintain and respect The Passage policies and procedures

What you can expect:

  • A straightforward approach to volunteering
  • A full induction and training for your role
  • Support and supervision to help you carry out your role
  • Free meals if you volunteer over meal times and expenses to help with your travel costs

Recruitment Method

Complete the Volunteer Application and Equality and Diversity monitoring forms and email to volunteering@passage.org.uk

The role is subject to the provision of two references, an informal interview and attendance at a Volunteer Induction session. For questions about the role or the application process, please contact the Volunteering Team on 0207 592 1863

Application Form

Please download an application form. Email completed forms to volunteering@passage.org.uk or post printed forms to St Vincent's Centre, Carlisle Place, London SW1P 1NL

 Download application form: Word / PDF

 Please read this message from The Passage Chief Executive, Mick Clarke

If you have any questions relating to volunteering, please contact the Volunteering Team

 020 7592 1863

volunteering@passage.org.uk