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Irish Resettlement Worker

Location: Westminster, London

Contract: Full-Time, Fixed Term (until the 01/07/2025)

Salary: £31,303 p/a (NJC Scale Range 15-19) Inc. LW + pensions and other benefits

Hours of Work: 35 hours per week excluding breaks. You will be expected to work a flexible shift system that will involve working hours between Monday to Friday 8am until 4pm

Annual Leave: 34 days per annum including Bank/ Statutory Holidays (pro-rata for part-time)

Closing Date: Wednesday 29th May 2024


About the role

The Resettlement Team operate as a core team within The Passage Resource Centre, conducting initial triage assessments with new service users, supporting with the day to day running of the centre and reception area, and carrying a caseload of service users working towards agreed housing goals and objectives.  The Irish Resettlement Worker is based within this team, focussing their work on supporting Irish service users.  

Main duties

  • Conducting skilled triage assessments with service users presenting to the Resource Centre for the first time, identifying immediate needs and providing information, advice & guidance appropriately.
  • Conducting thorough assessments in a trauma informed way, to co-produce a clear and effective Resettlement action plan, with SMART objectives.
  • To participate in internal/external meetings as required, and attend training events, conferences, and other functions, as necessary.
  • To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
  • To ensure that all The Passage policies and procedures are being adhered to, including health and safety and risk management.
  • To contribute to the effective implementation of The Passage’s Equity, Diversity & Inclusion Policy as it affects both The Passage and its work with vulnerable adults.
  • To always undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage1.
  • Undertake any other duties that may be required which are commensurate with the role or organisational requirements.

General responsibilities

Desired experience

  • Experience of working with and assessing the needs of homeless and/or vulnerable people in a support setting.
  • Experience of support planning and advocacy work on behalf of vulnerable individuals.
  • Experience of building and managing relationships with stakeholders and partner agencies.
  • Understanding of how to facilitate group work for vulnerable/socially excluded people to develop social networks, build resilience and sustain recovery.
  • Experience of delivering excellent customer service within in a high-pressure environment.

Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.

Desired knowledge

Application form

If you would like to find out more about the career opportunities at The Passage, or discuss any disability access requirements you may have, please feel free to get in touch for an informal chat on 020 7592 1885.

Alternatively, you can contact us via email.

All applicants must read the full job description before applying:

Full Job Description (PDF)

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