If you are homeless and need help during the current coronavirus crisis, please call 0300 500 0914.

General privacy notice

The Passage is committed to your privacy. This document explains the ways in which we collect personal information about you when you engage with the Passage and what the information may be used for. If you want to request a copy of the personal information we hold about you, or ask us to update or correct any information, please go see the Contacting us section.

Information we may hold about you

Personal information: We may collect information from you when you engage with the Passage. Examples of personal information include name, job title, organisation, address, telephone number, email address, date of birth, age, third party contact details, skills, credit card and other payment details.

Sensitive personal information: This includes personal information relating to your religious or ethnic origin, religious or political opinions, sexual orientation, health or trade union membership. We do not ask for this type of information about you, except for people volunteering or apply for a volunteering role, where information about medical or health conditions, including whether or not you have a disability for which the organisation needs to make reasonable adjustments; and anonymous equal opportunities monitoring information is requested. For a few specific volunteering roles requiring disclosure barring service checks, we will collect information regarding the outcome of those checks to confirm your suitability for the role.

How we use your information

To service and administer our relationship with you: We use personal information that you supply us for the purpose for which it was collected. Examples include; sending you information or the answer to a query, to register your interest in taking part in volunteering, to enable you a make donation or book event space.

To contact you about our work and send our newsletter: The Passage would like to use your personal information to contact you with information our work, events or developments. We may also use your contact details to communicate with you on social media. If at any time you decide that you do not wish to be contacted by the Passage you may inform us by e-mail at [email protected]

Cookies: The Passage website uses Google Analytics to find out how people use our website in order to make improvements. Google Analytics uses cookies, small text files which are placed on your hard drive to store information, however the cookies do not have access to or use any personally identifiable. The Passage will not sell, rent, distribute or otherwise make personal information available to any third party, except for the purposes described in this privacy policy or with your prior permission.

Data security: The Passage uses a number of mechanisms to protect the security and integrity of your personal information. However data transmission over the internet cannot be guaranteed to be completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps and precautions required by law to protect it from misuse and loss and from unauthorised access, modification or disclosure.

Contacting us

Request for a copy of your personal information: If you would like a copy of your personal information please write to the Data Protection Manager, The Passage, St Vincent’s Centre, Carlisle Place, London SW1P 1NL stating your full name and providing us with sufficient information to verify your identity. Alternatively you may email [email protected]. Please also help us to respond quickly by letting us know why you think we hold information about you and what you think we may hold.

Correcting your details: If you would like us to correct, update or remove your personal information in our records, please email us at [email protected]. You can also contact us on [email protected] and send us know comments or questions about this Privacy Statement or wish to report any issues or concerns.

Request to stop future contact: If you do not want to be contacted in the future by The Passage, please email us at [email protected] or send us a letter.

Consent to collection and use of personal information: By using the Passage website you acknowledge that you have read the terms of this privacy statement and that you consent to the collection and use of your personal information as described.

Changes to this privacy policy: The Passage reserves the right to remove or amend this privacy statement from time to time. If we decide to replace or change it, we will post a new policy or the changes to this privacy statement on this page and we encourage you to visit this page frequently to stay informed. By visiting this page on the Passage website following the posting of a new statement or changes to this statement, will indicate your acceptance of the changes or new statement.

Further details: The above are a summary of our policies. You can contact us if you have a query or complaint, or email [email protected]. The Passage are data controllers for personal data we collect and process. Mick Clarke is our data controller and Assad Khokhar our data protection manager. The ICO (Information Commissioner’s Office) are the UK’s data protection regulator, who you can contact for advice or to make a complaint, details are available on www.ico.org.uk.