fbpx General Privacy Notice

General privacy notice

The Passage is committed to your privacy. If you would like to update or request a copy of the personal information we hold about you, please contact our Supporter Care Team today.

Information we may hold about you

Personal information: We may collect information from you when you engage with The Passage’s events or communications. Examples of personal information include name, address, telephone number, email address, date of birth, third party contact details, credit card and other payment details.

Sensitive personal information: This includes personal information relating to your religious or ethnic origin, religious or political opinions, sexual orientation, health or trade union membership. We do not ask for this type of information unless you apply for a volunteering role, where information about medical or health conditions, including whether or not you have a disability for which the organisation needs to make reasonable adjustments; and anonymous equal opportunities monitoring information is requested. For a few specific volunteering roles requiring disclosure barring service checks, we will collect information regarding the outcome of those checks to confirm your suitability for the role.

What we do with your information

To service and administer our relationship with you: We use personal information that you supply us for the purpose for which it was collected. Examples include; sending you information or the answer to a query, to register your interest in taking part in volunteering, to enable you a make donation or book event space.

To contact you about our work and send our newsletter: The Passage would like to use your personal information to contact you with information our work, events or developments. We may also use your contact details to communicate with you on social media. If at any time you decide that you do not wish to be contacted by The Passage you may inform us by e-mail at [email protected]

Cookies: The Passage website uses cookies to find out how people use our website in order to make improvements. Cookies are small text files which are placed on your hard drive to store information. Our cookies policy gives more information about what cookies are used, what information they collect, how and why we use them. The Passage will not sell, rent, distribute or otherwise make personal information available to any third party, except for the purposes described in this privacy policy or with your prior permission.

Data security: The Passage uses a number of mechanisms to protect the security and integrity of your personal information. However data transmission over the internet cannot be guaranteed to be completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps and precautions required by law to protect it from misuse and loss and from unauthorised access, modification or disclosure.

Changes to this privacy policy: The Passage reserves the right to remove or amend this privacy statement from time to time. If we decide to replace or change it, we will post a new policy or the changes to this privacy statement on this page and we encourage you to visit this page frequently to stay informed. By visiting this page on The Passage website following the posting of a new statement or changes to this statement, will indicate your acceptance of the changes or new statement.

How long do we keep your personal data?

The Passage keeps your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We decide how long is appropriate to keep personal data based on necessity.

We do this by considering the amount, nature and sensitivity of the personal data:

  • The potential risk of harm from unauthorised use or disclosure of your personal data.
  • The purposes for which we process your personal data.
  • Whether we can achieve those purposes through other means.
  • Legal requirements.

Third-party suppliers

We may use third-party suppliers to manage events, campaigns or mailings for fundraising appeals, to carry out research surveys or for storage of your personal information on our behalf. You can find out more about the suppliers that we use by contacting us on the email below.

We screen and monitor these companies to get the best protection of your privacy and security. They may only use the data in accordance with data protection legislation, under strict instructions from The Passage and in accordance with a data processing agreement.

Changes to this privacy policy

The Passage reserves the right to remove or amend this privacy statement from time to time. If we decide to replace or change it, we will post a new policy or the changes to this privacy statement on this page and we encourage you to visit this page frequently to stay informed. By visiting this page on The Passage website following the posting of a new statement or changes to this statement, will indicate your acceptance of the changes or new statement.

What is legitmate interest?

Personal data may be legally collected and used if it is necessary for a legitimate interest of the organisation using the data, as long as its use is fair and consistent and does not adversely impact the rights of the individual concerned.

When we use your personal information, we will always consider if it is fair and balanced to do so, and if it is within your reasonable expectations. We will balance your rights and our legitimate interests to make sure we use your personal information in ways that are not unduly intrusive or unfair. The Passage’s legitimate interests include:

  • Charity governance: this includes delivery of our charitable purposes, statutory and financial reporting and other regulatory compliance purposes.
  • Administration and operational management: this includes answering enquires, giving information and services, research, events management, administration of volunteers and employment and recruitment requirements.
  • Fundraising and campaigning: this includes administering campaigns and donations and sending direct marketing by post (and in some cases making marketing calls), sending thank you letters, analysis, targeting and segmentation to develop communication strategies and maintaining communication suppressions.

If you would like more information on our uses of legitimate interests or to change our use of your personal data please get in touch with us using the details in the ‘Contact Us’ section below.

Contact us

If you have any complaints, comments or concerns about any aspect of our Privacy Policy or how The Passage handles your information please contact [email protected]. Alternatively, please contact [email protected] to:


The above is a summary of our policies. You can contact us if you have a query or complaint.

The Passage are data controllers for personal data we collect and process. Mick Clarke is our data controller and Ilona Ansah is our Data Protection Manager. The ICO (Information Commissioner’s Office) is contactable at www.ico.org.uk or via telephone: 0303 123 1113.