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Katie’s Story

‘‘I am so thankful for The Passage for all your help. I feel so grateful.’’ – Katie, Passage Client.


Katie – who fled Ukraine during the war – recently became homeless after a cancer diagnosis left her without employment or a place to live.

She came to the UK in the hope of finding safety and stable employment, so she could provide for her children who were living back home. Katie was successful in doing so, securing a role that also provided accommodation.

However, unfortunately, Katie was later diagnosed with breast cancer and had to begin a course of chemotherapy. This meant that she was unable to work and subsequently, she lost her home.

Katie presented to the Westminster Housing Solutions Service who quickly linked her with the Passage Housing Solutions Service, and she was allocated to one of our Enhanced Resettlement Workers (ERW). She was also referred to the Macmillan Trust; so they could work together to ensure she received the support needed.

Our ERW helped Katie apply for Housing Benefits, a Personal Independence Payment (PIP) and to secure temporary accommodation. This meant that Katie could live in safety and comfort whilst continuing her chemotherapy and awaiting a mastectomy.

Our ERW kept in contact with Katie via appointments, telephone calls, emails, and home visits. They also supported her by contacting HMRC and PIP regarding her income. When Katie received an ineligible housing decision, our ERW liaised with our Welfare Specialist to evidence her eligibility. This resulted in the ineligible decision being overturned, meaning that we could now help her to find social housing.

Together, Katie and our ERW attended four viewings, before she was offered a property – which made her ecstatic! She collected the keys to her new home on the last day of her chemotherapy treatment, describing the day as a ‘double blessing’.

Hss Case Study 4

Since then, our ERW has supported Katie with her move, helping her set up utilities and book a moving van. Katie was also provided with a move-on pack by our ERW containing essential items to help her get started in her new home.

She has been overwhelmed with the kindness shown by her neighbours and is looking forward to cooking Christmas dinner for her children when they visit her new home.