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Education and employment

We work with our clients not only to help them find a job, but to build a long-term career.

Our Tracks Training and Employment team provide a wide range of support including:

Team Photo March 2024

One-to-one advice

Our Tracks Employment and Training team provide insights and advice to help people achieve their career goals, offering help with job searching, CVs, practice interviews and employment skills.


Our CV Clinics are open to anyone using The Passage’s services. Together with our Tracks coaches, our clients review their current skills and experience, discuss their potential, hopes and dreams and create an action plan of steps that need to be taken in order to achieve those goals. Clients can also be linked to support to participate in volunteering or with more specialist employment services where needed.

We also provide our clients with the attire needed for more formal interviews and appointments, to ensure they not only look but feel the part. To ensure punctuality, we also provide travel fares to get people to and from interviews on time.

In house training

Tracks Employment and Training run a variety of workshops throughout the year to support people experiencing homelessness, to improve their skills and build confidence for work.

English for Speakers of Other Languages (ESOL) conversation club: Launched in September 2022, The Passage’s ESOL conversation club runs weekly to help those we support to improve their English in a relaxed setting. The workshops focus on building conversational skills in English using weekly topics such as music, film, art, and games in order to create a fun learning environment.

Digital training: The team run a Computer for Beginners Workshop four times per year to help our clients learn basic computer skills, online safety and to build confidence in navigating online services. We also provide laptop loans to allow clients to access courses and complete work search online. 

Training opportunities

The Passage work with several local partners to offer routes into training placements such as CSCS training, barista training, SIA training and more. We also have links with local colleges to ensure that the people we support have the opportunity to build on their education and get the qualifications needed for their career goals.

A key training programme accessible for Passage clients is Hotel School, which – in collaboration with The Goring Hotel – supports those who have experienced homelessness into the hospitality industry.

The ten-week introductory course sees participants gain fundamental work experience in the hospitality field, covering all aspects from front-of-house to catering.

Many of those who have participated in Hotel School are now successfully working in hospitality industry across London.

Interested in hiring?

Along with a number of partners, the Tracks Employment and Training team work to engage employers, widening employment opportunities for people experiencing homelessness.

If you are an employer and would like to find out more, please get in touch.

Ioana’s story

Ioana migrated to the UK in 2019 with hopes to find employment and a life for her family. Like many other people that come to London seeking opportunities, there were very few, and she was forced to sleep rough for over two years.

Read Ioana’s full story to find out how our Education and Employment team helped her to find a sustainable career.