Our services

Seeking help

If you are homeless or in housing crisis please contact Streetlink on 0300 500 0914 or email [email protected]

You can also visit our Resource Centre for support, food and healthcare services.

Opening hours: Monday – Friday 9 a.m. until 3:30 p.m.

Closed between 12 and 1pm for essential cleaning

The Passage
St Vincent’s Centre, Carlisle Place
London SW1P 1NL

Rough sleeping team service

  • There will be access to Language Line for translation purposes, and computers.
  • Appointments will no longer be required, however to ensure safe practice we will monitor and control clients coming into reception to avoid an influx of people.
  • Assessments, food and referrals will be provided
  • Clients who have been moved into accommodation but are reliant on our services for other forms of support, will still receive assistance via daily welfare checks via telephone or zoom.

Housing solutions service

  • The Housing solutions reception will be open to clients as per the opening hours outlined above.
  • No appointment needed to attend, but numbers will be monitored and controlled in line with safety measures.
  • Access to computers will be provided to support completion of housing applications

Medical services

The Passage Health team

  • Our nurses will continue to treat rough sleepers in need of medical attention within our dedicated medical suite at the Resource Centre.

Outreach service

The Passage’s Community Engagement Team will also continue to provide their outreach services, accompanied by the Health team, and The Passage

Private Rented Sector team

The PRS team will continue to take referrals and will be facilitating viewings both physically and remotely, ensuring that move ons can continue during this period. They will continue to provide starter packs for clients that they move into accommodation, to make sure that they have all the necessary living essentials.

Employment services

Our employment support services will continue to run by offering services for clients in hotels as well as those who remain on the street.