If you are homeless and need help during the current coronavirus crisis, please call 0300 500 0914.


Engagement Worker

Ref no.:EW/PH/008
Closing date:28/09/2020 10:00 am
Interview date:
Location:Victoria, London
Contract:Fixed Term until March 2021 (we will endeavour to try and secure further funding beyond this point)
Salary:£26,411pa inc LW + pension and other benefits (NJC scale range point 15-19)
Hours:Average 35 hours per week excluding breaks. You will be expected to work a flexible shift system that will involve working between Monday to Sunday within the hours 8.00am to 10.30pm on a rota basis
Job overview:

We are currently seeking an Engagement Worker to join our team at our assessment centre, Passage House.

Passage House Assessment Centre aims to provide the highest quality support to men and women who find themselves sleeping rough in Westminster by providing a safe and welcoming place to stay for up to 28 days whilst planning their resettlement. Passage House focuses on a rapid assessment process which is supportive and assertive. We aim to develop therapeutic relationships with residents so they can be fully involved in tailoring their resettlement plans and be better equipped and more able to overcome negative cycles of behaviour and experiences within the context of 28 day model.

They will develop therapeutic and positive relationships with residents staying at Passage House and to ensure that residents make full use of their time at the hostel by actively promoting and encouraging engagement with services and activities. They will work closely with the Assessment and Resettlement staff and management team to ensure the delivery of the best possible service to residents within psychologically informed ways of working.

Please note:

An enhanced DBS check is required as this position will involve working directly with vulnerable adults

Job purpose

  • To engage with and support residents and to keep their needs and aspirations at the centre of their work.
  • To develop within the team an expertise in engagement and motivational working with people who have experienced complex trauma
  • Working closely with referral partners and external support agencies to provide a high quality joined up service for clients.
  • To actively take part in team debriefs, facilitated discussions and reflective practice to develop the necessary skills and support in carrying out client work.
  • To work positively within a culture of positive risk taking, personalisation and recovery with regards to client support to ensure that Passage House remains at the cutting edge of service delivery for the most complex and difficult to engage rough sleepers in the borough.
  • To encourage and support residents to participate in meaningful activities and encourage good financial management.
  • To develop and support therapeutic ways of working.
  • To adhere to policies, procedures and systems at Passage House which underpin the service and provide effective ways to record and celebrate the work undertaken with residents to satisfy both internal and external reporting needs.
  • To adhere to health and safety, maintenance and building regulations to ensure both a safe and welcoming environment for residents, staff and volunteers.
  • To handle incidents effectively, prioritising the safety of the clients and the building, and dealing with them in an appropriate and sensitive manner that considers the clients’ needs at all times
  • To keep appropriate records of all work and activities within the project in accordance with procedures.
  • To ensure clients and their concerns are treated with dignity and respect at all times


  • The person specification sets out the essential abilities and qualities that will be used in the selection criteria for this post. When completing your application form, please address criteria E1 to E5 and K1 to K5 demonstrating your experience and knowledge, giving evidence of your experience and abilities.


  • E1 Experience of delivering support services to socially excluded clients in an Assessment Centre or similar setting, either in a voluntary or paid capacity

  • E2 Experience of working within a team and achieving strong and effective relationships with others in order to achieve organisational aims and objectives

  • E3 Experience of effective engagement and relationship building with clients and ensuring suitable psychologically informed interventions are in place to ensure client’s needs are identified and met.

  • E4 Experience of using a variety engagement skills with clients

  • E5 Experience of building and developing effective relationships with a vulnerable, disadvantaged or excluded client group


  • K1 Knowledge of homelessness, understanding of the varied needs of homeless people and those at acute risk of homelessness.

  • K2 Knowledge of Health and Safety, and the implications of this in the working environment.

  • K3 Knowledge of requirements of Supporting People and psychologically informed ways of working within a residential setting.

  • K4 An understanding and experience of working with people from different cultural backgrounds.

  • K5 Knowledge and understanding of safeguarding procedure.

Apply online

1 Personal details
2 Education
3 Employment
4 Experience
5 Other info
  • Personal details

  • We will send an application confirmation to this email address.

    In addition, if you wish to save this form and continue later, a link to do this will be sent here.
  • Contact phone numbers