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FAQs – London Marathon 2021


I’m injured or can no longer participate. Can I get my registration fee refunded?

If you’re no longer able to take part, please let us know by emailing [email protected],uk, depending on your event.

Registration fees for charity places in events are non-refundable, however if you let us know before the registration deadline we can defer your place to next year’s event. If you secured your own place in the event, you’ll need to check the event’s refund policy, which you should be able to find on their website or on your registration confirmation.

If your donors would like a refund on the sponsorship they have given you, they’ll need to contact us directly with details of their payment.

Can I defer my place to next year?

Yes, as long as you have let us know before the registration deadline.

I haven’t received a confirmation email, am I registered?

You should have received a confirmation email after registering. If you haven’t received this, please email [email protected] we can check your email address. Before emailing us, do check your junk mail as it may have ended up in there.

I’ve already registered, why am I being asked to complete another registration form?

To confirm your charity place in an event you need to confirm your details with the race organisers, so that they can generate your race number. If you fail to complete the registration process by the specified deadline, you won’t be able to take part on the day.

Can I still join Team Passage if I have my own place in the event?

Of course! You can let us know you are taking part with your own place by filling in our quick and easy form here. Once this is completed, we’ll get your Shelter top sent out to you!

How much does it cost to sign up for a challenge event?

We do ask you to pay an initial registration fee to cover some of the cost of our charity places. Check the individual event page for more info on exact cost.


How do I fundraise for my event?

We are here to help with any fundraising queries and we are more than happy to talk through ideas with you! We recommend starting by setting up a fundraising page with Virgin Money Giving or just giving and our top fundraising ideas include bake sales and pub quizzes. You can find all our fundraising resources here which includes our paper sponsorship form.

How do I send my cash donations to you?

Cash donations should be paid into your own account, then you can make the equivalent donation to your online fundraising page. Alternatively, you can send us a cheque or make a bank transfer.

Find all the specifics for making offline donations via cheque and bank transfer here.

I’m taking part with somebody else, can we have a joint fundraising page?

Of course! You can set up a joint fundraising page and then let us know by emailing [email protected].

Why do I have to raise a minimum sponsorship pledge?

We invest in places in charity events and each place is important to ensure we raise as much as possible to support our vital work.

What happens if I can’t reach my fundraising pledge?

We’re here to support you with your fundraising as much as possible, so do get in touch with us by emailing [email protected] or call us on 020 7592 1850.

Not reaching your sponsorship pledge impacts on what The Passage can achieve, so please ensure you are confident in reaching this target before signing up to the event. The deadline for sending in your sponsorship is four weeks after race day.

Does Gift Aid count towards my fundraising target?

Gift Aid is a fantastic way for The Passage to raise additional funds with the UK Government adding an extra 25p to every £1 to every donation (providing the donor is a UK tax payer). The easiest way to claim Gift Aid is fundraising through online giving, for example, Virgin Money Giving.

It takes 8-10 weeks for a Gift Aid claim to be processed and for HMRC to forward on any money, meaning Gift Aid does not count towards your fundraising pledge. However, do encourage your donors to include Gift Aid in their donations where possible as it’s a fantastic way to help The Passage raise extra funds.

Can my money go to a specific project?

The money you raise will go to the areas of our work that need it most. This allows us to be more efficient with your donations meaning we can reach more people that need our help.

On the day

What support can I expect from The Passage?

Once you register we’ll be in touch regularly with training advice, fundraising support and information about The Passage. Before race day, you’ll also get a race vest.

Will The Passage be there on the day?

We try to get to as many events as we can to support Team Passage on the day, however, we unfortunately can’t have a physical presence at every single event our supporters take part in. If we’re attending an event, we will let you know, and you will receive more information about where we will be on the course around six weeks before the event.

When will I receive my race pack?

Your race pack is sent out by the race organisers, so you’ll need to visit the FAQ section on the event organisers’ website to find out.

My Passage top doesn’t fit, can I swap it for a different size?

Of course! Please email [email protected], to request another size. We’d appreciate it if you can return your other top to the address below:

The Passage Events Team

The Passage

St Vincent’s Centre, Carlisle Place

London SW1P 1NL

If I have other questions, who do I contact?

For any other queries, please email us at [email protected], or call 020 7592 1850. and we will do our very best to help.