If you are homeless and need help during the current lockdown, please call 0300 500 0914 or email [email protected]

Our Services

Rough sleeping team service

Opening hours: Monday – Friday 11 a.m. until 3 p.m.

  • Our Rough sleeping team will be operating from the Resource Centre throughout the tier 4 restriction period
  • This means that our Rough sleeping client reception will remain open to individuals in need of support, particularly for those with no access to technology or with little or no English. There will be access to Language Line for translation purposes, and computers.
  • Appointments will no longer be required, however to ensure safe practice we will monitor and control clients coming into reception to avoid an influx of people trying to present at any one time.
  • Assessments, food and referrals will be provided
  • Clients who have been moved into accommodation but are reliant on our services for other forms of support, will still receive assistance through welfare checks via telephone or zoom.

Housing solutions service

Opening hours:

Monday – 11 a.m. until 3 p.m.

Tuesday – 11 a.m. until 3 p.m.

Wednesday – 11 a.m. until 3 p.m.

Thursday – 11 a.m. until 3 p.m.

Friday – 11 a.m. until 3 p.m.

  • Our Housing solutions service will also continue to operate during the tier 4 restriction period.
  • The Housing solutions reception will be open to clients as per the opening hours outlined above.
  • Individuals will no longer need appointments to attend, but numbers will be monitored and controlled in line with safety measures.

Medical services

The Passage Health team

Hours of service: Monday – Friday 11 a.m. until 3 p.m.

  • Our nurses will continue to treat rough sleepers in need of medical attention within our dedicated medical suite at the Resource Centre.
  • We are also currently working with the Homeless Health Team to develop a new health service for clients.
  • Our Homeopath will also be delivering an in reach and outreach service for clients.

Outreach service

The Passage’s Community Engagement Team will also continue to provide their outreach services, accompanied by the Health team, and The Passage, as a founding member of the wider Westminster Homelessness Partnership (WHP) will be having weekly coms meetings with other WHP members (St Mungo’s, Connections at St Martin’s, West London Mission and Westminster City Council) to ensure a joined up approach for all Westminster provision.

Private Rented Sector team

The PRS team will continue to take referrals and will be facilitating viewings both physically and remotely, ensuring that move ons can continue during this period. They will continue to provide starter packs for clients that they move into accommodation, to make sure that they have all the necessary living essentials.

Employment services

Our employment support services will continue to run by offering services for clients in hotels as well as those who remain on the street.

Modern Slavery service

Hours of service: Monday – Friday 11 a.m. until 3 p.m.

Our Modern Slavery Service which provides support to potential and confirmed victims of modern slavery and human trafficking who are homeless in Westminster continues to operate as usual during the tier 4 restriction period. The frontline part of the service is operating; Monday- Friday 11am-3pm.