Our Services

Seeking help during November/December lockdown

If you are homeless or in housing crisis please contact Streetlink on 0300 500 0914 or email [email protected]

You can also visit our Resource Centre for support, food and healthcare services. We are open Monday – Friday between 11am and 3pm:

The Passage
St Vincent’s Centre, Carlisle Place
London SW1P 1NL

Please see more information about the services we currently offer at our Resource Centre below:    

Rough sleeping team service

Opening hours: Monday – Friday 11 a.m. until 3 p.m.

• Our Rough sleeping team will be operating from the Resource Centre throughout the second lockdown period.
• This means that our Rough sleeping client reception will remain open to individuals in need of support, particularly for those with no access to technology or with little or no English. There will be access to Language Line for translation purposes, and computers.
• Appointments will no longer be required, however to ensure safe practice we will monitor and control clients coming into reception to avoid an influx of people trying to present at any one time.
• Assessments, food and referrals will be provided
• Clients who have been moved into accommodation but are reliant on our services for other forms of support, will still receive assistance via daily welfare checks via telephone or zoom.

Housing solutions service

Opening hours:

Monday – 11 a.m. until 3 p.m.

Tuesday – 11 a.m. until 3 p.m.

Wednesday – 11 a.m. until 3 p.m.

Thursday – 1 p.m. until 3 p.m.

Friday – 11 a.m. until 3 p.m.

• Our Housing solutions service will also continue to operate from the Resource Centre throughout the second lockdown period.
• The Housing solutions reception will be open to clients as per the opening hours outlined above.
• Individuals will no longer need appointments to attend, but numbers will be monitored and controlled in line with safety measures.
• Access to computers will be provided to support completion of housing applications

Medical services

The Passage Health team

Hours of service: Monday – Friday 11 a.m. until 3 p.m.

• Our nurses will continue to treat rough sleepers in need of medical attention within our dedicated medical suite at the Resource Centre.
• We are also currently working with the Homeless Health Team to develop a new health service for clients.
• Our Homeopath will also be delivering an in reach and outreach service for clients.

Outreach service

The Passage’s Community Engagement Team will also continue to provide their outreach services, accompanied by the Health team, and The Passage, as a founding member of the wider Westminster Homelessness Partnership (WHP) will be having weekly coms meetings with other WHP members (St Mungo’s, Connections at St Martin’s, West London Mission and Westminster City Council) to ensure a joined up approach for all Westminster provision.

Private Rented Sector team

The PRS team will continue to take referrals and will be facilitating viewings both physically and remotely, ensuring that move ons can continue during this period. They will continue to providestarter packs for clients that they move into accommodation, to make sure that they have all the necessary living essentials.

Employment services

Our employment support services will continue to run by offering services for clients in hotels as well as those who remain on the street.

Our aim is to provide homeless people with support to transform their own lives. We achieve this by running a wide range of services, including the UK’s largest voluntary sector Resource Centre for homeless and vulnerable people, helping up to 150 people each day, three residential projects providing accommodation, street outreach, and a number of homeless prevention projects.

Modern Slavery service

Our Modern Slavery Service which provides support to potential and confirmed victims of modern slavery and human trafficking who are homeless in Westminster continues to operate as usual during the second lockdown period. The frontline part of the service is operating; Monday- Friday 11am-3pm.

Hours of service: Monday – Friday 11 a.m. until 3 p.m.

Our aim is to provide homeless people with support to transform their own lives. We achieve this by running a wide range of services, including the UK’s largest voluntary sector Resource Centre for homeless and vulnerable people, helping up to 150 people each day, three residential projects providing accommodation, street outreach, and a number of homeless prevention projects.