Volunteering

Passage House is a rapid-response facility. The 40 bed project provides high-quality support to new rough sleepers aged 18 or over who have no local connection to Westminster.

We provide a safe and welcoming place to stay for up to 28 days whilst we work with each individual to find a route off the street. In addition to finding sustainable accommodation, we provide catering, support around mental and physical health, drug and alcohol misuse, life skills, volunteering and employment opportunities, and well-being activities, such as art, mindfulness, acupuncture and KCR (Kinetic Chain Release).

Warm Welcome Volunteers support our Resettlement Team to help new and existing clients feel comfortable and familiar with our services.

The Resettlement Team is based in our Resource Centre in Victoria and is responsible for establishing the needs of our clients via an initial assessment and then signposting into our internal services which include, welfare rights, immigration legal advice, supporting victims of modern day slavery, physical, mental health and wellbeing, housing and employment. We also provide showers, meals, clothing and a laundry service. The Resource Centre is open from 9am – 3.30pm every weekday and our services are focused over two sessions 9am – 12pm and 1pm – 3.30pm. We are not open on weekends.

As a Warm Welcome Volunteer, you will be performing a pivotal role in helping new clients to navigate our building and services and creating a warm and friendly atmosphere.

A lot of work goes on ‘behind the scenes’ to help our services run smoothly and effectively. We are currently updating our staff database and are seeking a volunteer to support our HR and Volunteering Team with administration associated with this. You will be helping us to streamline our records and tasks include scanning paper documents, uploading them to SharePoint and filling them electronically on our database. As an administrator volunteer in the HR and Volunteering Team, you will have access to sensitive information so an understanding of GDPR and confidentiality would be welcome.

Here at The Passage, we support anyone who is at risk of or who is currently homeless. Any person aged 18 or over can rely on our support, regardless of their nationality or immigration status. Many non-UK nationals living in Britain find it difficult to access the support they need to prevent or end their homelessness due to barriers around language. Financial restrictions and access to learning groups make it much harder to help people who aren’t originally from the UK to improve their English skills and gain work to move out of homelessness.

Here at The Passage, we support anyone who is at risk of or who is currently homeless. Anyone aged 18 or over can rely on our support, regardless of their nationality or immigration status.

Many non-UK nationals living in Britain find it difficult to access the support they need to prevent or end their homelessness. Restrictions on this support make it much harder to help people who aren’t originally from the UK to move out of homelessness.

For many people, leaving their home country isn’t a choice. They may be seeking safety or stability or be victims of modern-day slavery. Therefore, we at The Passage have a specialist team to support both these groups as well as an in-house immigration solicitor.

The Passage offers breakfast and lunch, as well as take away bags to anyone using our Community Services, and we need your help to keep up with the demand and ensure those we support stay well fed.

You don’t need to be a MasterChef to volunteer in our kitchen, anyone aged 18 or over is welcome provided you can lift, carry and be on your feet for the shift duration. You will volunteer as part of a team of four volunteers, supervised by one of our Chefs. Duties include helping with food preparation, serving tea/coffee and food, making up cutlery and take away bags and clearing down at the end of service.

We are seeking volunteers who can offer their time on a weekday.

Our work doesn’t stop when our clients are placed in accommodation. We are dedicated to providing sustainable solutions and outcomes. We continue our support to help people settle into and flourish into independent living and we are committed to delivering services that provide the best outcomes for them. When a person is rehoused, frequently it’s in an area unfamiliar to them which can be daunting.

We are therefore seeking volunteers to conduct phone calls, to see how our clients are getting on. You may also be required to raise any welfare concerns with your caseworker, and to signpost clients back into The Passage’s, and other services if further support is needed.

You will be matched with a caseworker who will support you throughout the process.

Passage House is a rapid-response facility. The 40 bed project provides high-quality support to new rough sleepers aged 18 or over who have no local connection to Westminster.

We provide a safe and welcoming place to stay for up to 28 days whilst we work with each individual to find a route off the street. In addition to finding sustainable accommodation, we provide catering, support around mental and physical health, drug and alcohol misuse, life skills, volunteering and employment opportunities, and well-being activities, such as art, mindfulness, acupuncture and KCR (Kinetic Chain Release).

Your main responsibilities will be:
– Answering telephone calls, transferring calls, and taking messages
– Answering the door and welcoming residents and visitors
– Taking the time to engage with residents in a friendly and welcoming manner

The Home for Good scheme supports people with experience of homelessness to settle into their new home and get to know their new local area.

Sometimes our less physically able clients require some help with moving in, assembling furniture, mounting shelves…etc. We are therefore looking for volunteers who are able to spare a few hours on an ad-hoc basis to help turn our client’s new house into home. Alternatively, the clients may be moving on from our Newman Street accommodation project into longer-term accommodation and may need help moving out.

Home for Good is a volunteer-powered, London-wide community befriending project. Our volunteers provide bespoke support to vulnerable and formerly homeless clients who have been into their own accommodation, and/or are facing isolation. The purpose of the service is to empower people to establish connections and thrive in what will often be a new community for them. You will be there to provide companionship, and help to build confidence.

Meeting fortnightly or weekly, based on the needs of the person you are paired with, you will be asked to explore each other’s hobbies and interests and use this as the basis of the activities and places you visit during your meet-ups. If you want to make a lasting difference to someone’s life then this is an opportunity for you.