Assessment Hub Reception Volunteer

Passage House is a rapid-response facility. The 40 bed project provides high-quality support to new rough sleepers aged 18 or over who have no local connection to Westminster.

We provide a safe and welcoming place to stay for up to 28 days whilst we work with each individual to find a route off the street. In addition to finding sustainable accommodation, we provide catering, support around mental and physical health, drug and alcohol misuse, life skills, volunteering and employment opportunities, and well-being activities, such as art, mindfulness, acupuncture and KCR (Kinetic Chain Release).

Your main responsibilities will be:
– Answering telephone calls, transferring calls, and taking messages
– Answering the door and welcoming residents and visitors
– Taking the time to engage with residents in a friendly and welcoming manner


There are three shifts each day, Monday - Sunday:

8am - 1pm
1pm- 6pm
6pm - 10pm

Volunteers book shifts via an online rota so you pick and choose which shifts you would like to do. We are seeking people who can fulfill at least two shifts per month.

What will I be doing?

  • Answering telephone calls, transferring calls, and taking messages
  • Answering the door and welcoming residents and visitors
  • Taking the time to engage with residents in a friendly and welcoming manner

What skills do I need?

  • You’re aged 18 years old or over
  • You're compassionate, kind and non-judgemental
  • You’re computer literate
  • You’re friendly and welcoming
  • You’re calm under pressure
  • You’re committed and reliable
  • You’re patient and able to motivate and engage others
  • You’re able to maintain and respect The Passage policies and procedures

What you can expect:

  • Helpful and supportive team - ready to help and support you make a difference to our vulnerable clients
  • Volunteer induction
  • Shadow shift with existing volunteer
  • Supervision from a Project Worker at Passage House & support from the Volunteering Team
  • Travel expenses reimbursed according with our Finance Policy

The role is subject to the provision of two references, an informal interview and attendance at a Volunteer Induction session. For questions about the role or the application process, please contact the Volunteering Team on 0207 592 1863

Volunteer Registration Form

Your Information


Emergency Contact Details

About You

Please include any professional experience you have.

i.e. use or have used them in your job

You can apply for up to 2 additional roles with this application. (Optional)

As we work with adults at risk (people who are homeless), we need to carefully screen all of our volunteers.

Please provide the names and contact details of two referees, such as friends or colleagues. They must have known you for at least 6 months. Neither referee should be a direct family member.

If you are unsure about who to put forward as your referees, please contact the Volunteer Manager who will be happy to offer guidance.

You understand that by providing us with your referees contact details, they agree to be contacted by us.
Referee 1

Referee 2


A few volunteering roles require volunteers to do a DBS check (previously called CRB checks). If your role requires a DBS check, we will ask you to disclose any spent and unspent conviction, cautions, reprimands or final warnings when we receive your application, except those which are “protected” as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013).

Some roles require a DBS check because of the nature of the tasks involved and because our clients are classed as Adults at Risk which means certain roles are exempt from the Rehabilitation of Offenders Act 1974. Having a criminal record will not necessarily prevent you from volunteering with The Passage but some convictions may require further discussion.

If you would like to discuss this in more detail before submitting an application, please email [email protected]org.uk or call 020 7592 1863

In accordance with the Data Protection Act 1998, the information provided on this form will be used in the recruitment and selection of volunteers and may be disclosed to all those who need to see it. It will also form the basis of the confidential volunteer record.