fbpx Clothing Store & Laundry Service Volunteer – The Passage

Clothing Store & Laundry Service Volunteer

Location: The Passage Resource Centre, St. Vincent’s Centre, Carlisle Place, Victoria, London, SW1P 1NL

Shift time: 9.00am – 12.00pm OR 1.00 – 3.30pm. Weekdays only.

Please note:

  • Applicants must be 18 years old or over
  • We will ask for personal references

About this volunteer role

Based in our Resource Centre in Victoria, this is a hands on, practical role that’s crucial in ensuring that service users can access our basic primary services when visiting us. As a Clothing Store & Laundry Volunteer you will be performing a pivotal role in assisting clients to access primary services, and creating a warm and friendly atmosphere. This is often the first step for clients in their recovery from homelessness and a hugely important part of their journey.

The Passage Resource Centre supports people experiencing homelessness in Westminster, providing a safe and welcoming environment where, as well as specialist support, their primary needs can be met. This includes providing showers, food, clothing and laundry services, all of which are vital in supporting those who are rough sleeping or insecurely housed.

We are seeking volunteers to support with the daily running of our laundry service and clothing store. There is constant high demand for these services and we are looking for volunteers who are comfortable providing direct assistance to our service users, supporting with different duties depending on what needs doing on a particular day, and engaging with our service users in a friendly and non-judgmental way.

If you are seeking experience in the homelessness sector, happy to work in a busy environment and up for hands on tasks, this role would be suited to you.

This role is supervised by the Resettlement Team, who are responsible for establishing the needs of our clients via an initial assessment, and then signposting into our internal services which include employment,  advice & advocacy (including welfare rights, modern slavery, migrant support and immigration), mental and physical health, and housing.

We are committed to creating a safe, non – judgmental space for everyone here at The Passage, regardless of who they are and there is an expectation that volunteers understand this and behave accordingly towards people using our services, other volunteers, visitors  and members of staff.

Main duties

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  • Following a system for taking in service user laundry, and returning cleaned clothing to service users when ready
  • Washing and drying clothing for service users
  • Keeping laundry room tidy and organised
  • Helping clients find clothing in our clothing store
  • Helping to unpack, sort, and put away clothing donations
  • Making staff aware about levels of clothing donations and when items are running low

Desired qualities

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How we will support you

Volunteers are essential to The Passage and our success. Our team of volunteers add tremendous value to our services from serving food and driving to providing complementary therapies and facilitating English conversation classes.

All volunteers benefit from:

  • Induction and training including introduction to homelessness, personal & professional boundaries and equality, diversity & inclusion
  • Learning more about homelessness and the challenges faced by people using our services
  • Flexibility of shift times and a wide variety of roles
  • Travel expenses reimbursed

Any questions?

Please refer to our Volunteering FAQs

Alternatively, please get in touch via email or phone at 07843 342220 (phone line open from 10am – 4.30pm on

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