Health Engagement Volunteer

The Health & Wellbeing Team specialise in supporting people experiencing homelessness with physical health, mental health and substance misuse treatment. Working in partnership with the Homeless Health Team, who are NHS clinicians, they provide a comprehensive service combining medical and mental health treatment, complementary therapies as well as yoga, art therapy, a women’s group and emotional well being sessions. Part of their focus is reaching rough sleepers who are not already accessing health support but may well need it via a new group called Welcome In and promoting our visiting GP surgery (Wednesdays 10am – 1pm). Welcome In (Mondays 9am – 11am) removes the barriers people may experience to engaging with services whilst trying to improve their health needs.


Mondays, 9am – 11am

About this Role

We are seeking volunteers to promote Welcome In on a Monday by being a presence in our dining room and sharing information about the sessions. Volunteers needs to be able to describe each service succinctly and actively display a non-judgemental and approachable manner. Building a rapport whilst maintaining both personal and professional boundaries and adhering to our safeguarding policy is key to this role .

What will I be doing?

  • Promoting each session in our dining room
  • Accompanying people to sessions so they know where to go and feel supported
  • Contributing to a positive and welcoming environment
  • Maintaining confidentiality at all times

What skills do I need?

  • Aged 18 or over – essential
  • Actively displaying a non judgemental and approachable manner
  • Knowledge and understanding of wellbeing
  • An interest in healthcare, mental health or substance misuse support would be beneficial
  • Patient and able to motivate and engage others
  • Able to work independently
  • Supportive and confident in nature
  • Ability to remain calm in a busy environment
  • Solution focused and calm when things to do not go to plan
  • Ability to adhere to The Passage values, policies and procedures

What you can expect:

  • Volunteer induction and in the role training
  • Supervision from the Health & Wellbeing Team & support from the Volunteering Team
  • Travel expenses reimbursed according with our Finance Policy

The role is subject to the provision of two references, an informal interview and attendance at a Volunteer Induction session. For questions about the role or the application process, please contact the Volunteering Team on 0207 592 1863

Volunteer Registration Form

Your Information


Emergency Contact Details

About You

Please include any professional experience you have.

i.e. use or have used them in your job

You can apply for up to 2 additional roles with this application. (Optional)

As we work with adults at risk (people who are homeless), we need to carefully screen all of our volunteers.

Please provide the names and contact details of two referees, such as friends or colleagues. They must have known you for at least 6 months. Neither referee should be a direct family member.

If you are unsure about who to put forward as your referees, please contact the Volunteer Manager who will be happy to offer guidance.

You understand that by providing us with your referees contact details, they agree to be contacted by us.
Referee 1

Referee 2


A few volunteering roles require volunteers to do a DBS check (previously called CRB checks). If your role requires a DBS check, we will ask you to disclose any spent and unspent conviction, cautions, reprimands or final warnings when we receive your application, except those which are “protected” as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013).

Some roles require a DBS check because of the nature of the tasks involved and because our clients are classed as Adults at Risk which means certain roles are exempt from the Rehabilitation of Offenders Act 1974. Having a criminal record will not necessarily prevent you from volunteering with The Passage but some convictions may require further discussion.

If you would like to discuss this in more detail before submitting an application, please email [email protected] or call 020 7592 1863

In accordance with the Data Protection Act 1998, the information provided on this form will be used in the recruitment and selection of volunteers and may be disclosed to all those who need to see it. It will also form the basis of the confidential volunteer record.