Kitchen Support Volunteer (PHAC)

Passage House is a rapid-response facility. The 40 bed project provides high-quality support to new rough sleepers aged 18 or over who have no local connection to Westminster.

We provide a safe and welcoming place to stay for up to 28 days whilst we work with each individual to find a route off the street. In addition to finding sustainable accommodation, we provide catering, support around mental and physical health, drug and alcohol misuse, life skills, volunteering and employment opportunities, and well-being activities, such as art, mindfulness, acupuncture and KCR (Kinetic Chain Release).


Weekday or Saturday or Sunday, 5.00- 7.00pm

About this Role

We have two chefs, one for weekday and one for the weekend who prepare a hot evening meal and breakfast bags for the following morning. Kitchen Support Volunteers will help either chef with all aspects of food preparation, washing up and helping to maintain the kitchen as a hygienic and safe food preparation area. You may be serving hot food to clients so there will be some interaction with people staying at Passage House.

What will I be doing?

  • Helping the chef to prepare food bags for evening meals and breakfast bags for the next day
  • Observing hygiene and health and safety standards, including washing up and clean as you go
  • Providing a friendly face to any residents you come into contact with during your shift
  • Escalating any safeguarding issues or concerns to a member of staff as soon as they arise

What skills do I need?

  • Aged 18 or over – essential
  • Able to lift and carry large service dishes
  • Ability to lift dishwasher trays in and out of the machine
  • Commitment and understanding of the importance of providing a reliable service and following our absence reporting procedure
  • Ability to work within required Health and Safety and Food Hygiene procedures
  • Wear personal protective equipment
  • Willing to undertake a Basic Food Hygiene course
  • Adaptable, ability to do what needs need doing and switch between duties
  • A positive and cheery approach to customer service and able demonstrate an inclusive and non-judgemental attitude towards clients, volunteers and staff

What you can expect:

  • Volunteer Induction and in the role training
  • Level One Food Hygiene Training
  • Supervision by Chef
  • Travel expenses reimbursed in line with our Finance Policy

The role is subject to the provision of two references, an informal interview and attendance at a Volunteer Induction session. For questions about the role or the application process, please contact the Volunteering Team on 0207 592 1863

Volunteer Registration Form

Your Information


Emergency Contact Details

About You

Please include any professional experience you have.

i.e. use or have used them in your job

You can apply for up to 2 additional roles with this application. (Optional)

As we work with adults at risk (people who are homeless), we need to carefully screen all of our volunteers.

Please provide the names and contact details of two referees, such as friends or colleagues. They must have known you for at least 6 months. Neither referee should be a direct family member.

If you are unsure about who to put forward as your referees, please contact the Volunteer Manager who will be happy to offer guidance.

You understand that by providing us with your referees contact details, they agree to be contacted by us.
Referee 1

Referee 2


A few volunteering roles require volunteers to do a DBS check (previously called CRB checks). If your role requires a DBS check, we will ask you to disclose any spent and unspent conviction, cautions, reprimands or final warnings when we receive your application, except those which are “protected” as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013).

Some roles require a DBS check because of the nature of the tasks involved and because our clients are classed as Adults at Risk which means certain roles are exempt from the Rehabilitation of Offenders Act 1974. Having a criminal record will not necessarily prevent you from volunteering with The Passage but some convictions may require further discussion.

If you would like to discuss this in more detail before submitting an application, please email [email protected] or call 020 7592 1863

In accordance with the Data Protection Act 1998, the information provided on this form will be used in the recruitment and selection of volunteers and may be disclosed to all those who need to see it. It will also form the basis of the confidential volunteer record.