Kitchen Support Volunteer

The Passage offers breakfast and lunch, as well as take away bags to anyone using our Community Services, and we need your help to keep up with the demand and ensure those we support stay well fed.

You don’t need to be a MasterChef to volunteer in our kitchen, anyone aged 18 or over is welcome provided you can lift, carry and be on your feet for the shift duration. You will volunteer as part of a team of four volunteers, supervised by one of our Chefs. Duties include helping with food preparation, serving tea/coffee and food, making up cutlery and take away bags and clearing down at the end of service.

We are seeking volunteers who can offer their time on a weekday.


Breakfast: 9.30am – 12.30pm, Monday - Friday
Lunch12.30pm - 3.30pm, Monday - Friday

Support for the breakfast shift is in higher demand at this time, if you are available to do so.

Shifts are flexible as they are chosen by volunteers via an online rota. You need an email address to be able to access our rota. Volunteers add their name to the dates they can volunteer on and are sent a shift reminder email 48 hours prior to your next shift asking you to confirm your attendance. Shifts cannot be cancelled with less than 48 hours notice.

What will I be doing?

  • Serving hot and cold food from service counter to clients
  • Preparing tea and coffee
  • Pot washing service chaffing trays by hand (they don’t fit in the dishwasher)
  • Lifting dishwasher trays in and out of the dishwasher
  • Preparing take away bags with milk & juice cartons, condiment, napkins
  • Preparing take away bags with sandwich, cake/pastry, fruit, drink
  • Cleaning and sanitizing tables in the dining room and work surfaces in the kitchen
  • Putting clean dishes/pots/cutlery away
  • Contributing to an effective working environment in the kitchen
  • Engaging with clients and contributing to a welcoming environment

What skills do I need?

  • Aged 18 or over – essential
  • Access to your own email address - you need this to access the rota and to reply to shift reminder emails
  • Able to lift and carry large service dishes
  • Ability to lift dishwasher trays in and out of the machine
  • Ability to work as part of a team and work independently as required, assisting staff and other volunteers as required
  • Commitment and understanding of the importance of providing a reliable service and following our absence reporting procedure
  • Ability to work within required Health and Safety and Food Hygiene procedures
  • Wear personal protective equipment
  • Must be willing to undertake a Basic Food Hygiene course
  • Adaptable, ability to do what needs need doing and switch between duties
  • A positive and cheery approach to customer service and able demonstrate an inclusive and non-judgemental attitude towards clients, volunteers and staff

What you can expect:

  • Volunteer induction* and in the role training
  • Level One Food Hygiene Training
  • Supervision by our Chef & support from the Volunteering Team
  • Travel expenses reimbursed in line with our Finance Policy

The role is subject to the provision of two references, an informal interview and attendance at a Volunteer Induction session. For questions about the role or the application process, please contact the Volunteering Team on 0207 592 1863

Volunteer Registration Form

Your Information


Emergency Contact Details

About You

Please include any professional experience you have.

i.e. use or have used them in your job

You can apply for up to 2 additional roles with this application. (Optional)

As we work with adults at risk (people who are homeless), we need to carefully screen all of our volunteers.

Please provide the names and contact details of two referees, such as friends or colleagues. They must have known you for at least 6 months. Neither referee should be a direct family member.

If you are unsure about who to put forward as your referees, please contact the Volunteer Manager who will be happy to offer guidance.

You understand that by providing us with your referees contact details, they agree to be contacted by us.
Referee 1

Referee 2


A few volunteering roles require volunteers to do a DBS check (previously called CRB checks). If your role requires a DBS check, we will ask you to disclose any spent and unspent conviction, cautions, reprimands or final warnings when we receive your application, except those which are “protected” as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013).

Some roles require a DBS check because of the nature of the tasks involved and because our clients are classed as Adults at Risk which means certain roles are exempt from the Rehabilitation of Offenders Act 1974. Having a criminal record will not necessarily prevent you from volunteering with The Passage but some convictions may require further discussion.

If you would like to discuss this in more detail before submitting an application, please email [email protected] or call 020 7592 1863

In accordance with the Data Protection Act 1998, the information provided on this form will be used in the recruitment and selection of volunteers and may be disclosed to all those who need to see it. It will also form the basis of the confidential volunteer record.