Migrant Support Volunteer

Here at The Passage, we support anyone who is at risk of or who is currently homeless. Anyone aged 18 or over can rely on our support, regardless of their nationality or immigration status.

Many non-UK nationals living in Britain find it difficult to access the support they need to prevent or end their homelessness. Restrictions on this support make it much harder to help people who aren’t originally from the UK to move out of homelessness.

For many people, leaving their home country isn’t a choice. They may be seeking safety or stability or be victims of modern-day slavery. Therefore, we at The Passage have a specialist team to support both these groups as well as an in-house immigration solicitor.


Flexible, any weekday apart from Friday. Approx 10.00am – 3.30pm

About this Role

We are seeking volunteers who have knowledge of immigration law who can help us work out where people are on their asylum journey and to help explain this to our clients. Other tasks include helping us research services and book accommodation and operate our voucher system.

What will I be doing?

  • Requesting information form the Home Office (with Passage guidance)
  • Applying for accommodation with the National Asylum Support Service, Room for Refugees or other support accommodation
  • Accompanying clients on accommodation viewings
  • Operating the voucher system for clients including, supermarket vouchers, topping up Oyster cards and mobile phone credit
  • Following up with other teams at The Passage about clients
  • Signposting clients into Passage and other local services
  • Researching accommodation to add to our bank
  • Booking clients into hotel accommodation if required
  • Researching volunteering opportunities for clients
  • Escalating any safeguarding issues to a member of staff as soon as they arise

What skills do I need?

  • Aged 18 or over - essential
  • Knowledge of immigration law, ether studying or qualified- essential
  • IT literacy
  • Confidence in dealing with various teams at The Passage
  • Ability to demonstrate an inclusive and non-judgmental attitude
  • Patience and ability to engage with a range of service users
  • Ability to uphold and respect The Passage policies and procedures
  • Respectful and empowering attitude

What you can expect:

  • Volunteer induction and in the role training
  • Supervision from our Migrant Development Coordinator
  • Travel expenses reimbursed according with our Finance Policy
  • References if you volunteer for at least three months

The role is subject to the provision of two references, an informal interview and attendance at a Volunteer Induction session. For questions about the role or the application process, please contact the Volunteering Team on 0207 592 1863

Volunteer Registration Form

Your Information


Emergency Contact Details

About You

Please include any professional experience you have.

i.e. use or have used them in your job

You can apply for up to 2 additional roles with this application. (Optional)

As we work with adults at risk (people who are homeless), we need to carefully screen all of our volunteers.

Please provide the names and contact details of two referees, such as friends or colleagues. They must have known you for at least 6 months. Neither referee should be a direct family member.

If you are unsure about who to put forward as your referees, please contact the Volunteer Manager who will be happy to offer guidance.

You understand that by providing us with your referees contact details, they agree to be contacted by us.
Referee 1

Referee 2


A few volunteering roles require volunteers to do a DBS check (previously called CRB checks). If your role requires a DBS check, we will ask you to disclose any spent and unspent conviction, cautions, reprimands or final warnings when we receive your application, except those which are “protected” as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013).

Some roles require a DBS check because of the nature of the tasks involved and because our clients are classed as Adults at Risk which means certain roles are exempt from the Rehabilitation of Offenders Act 1974. Having a criminal record will not necessarily prevent you from volunteering with The Passage but some convictions may require further discussion.

If you would like to discuss this in more detail before submitting an application, please email [email protected] or call 020 7592 1863

In accordance with the Data Protection Act 1998, the information provided on this form will be used in the recruitment and selection of volunteers and may be disclosed to all those who need to see it. It will also form the basis of the confidential volunteer record.