fbpx Reception Volunteer (PHAC, residential) – The Passage

Reception Volunteer (PHAC, residential)

Passage House Assessment Centre (PHAC) is a 37 bed rapid response Assessment Hub aimed to support new rough sleepers with no local connection to the borough, to find a suitable pathway for them to sustain a life off the streets. The hostel is open to men, women, couples aged 18 or over.

Location: Passage House, 1-5 Longmoore Street, London, SW1V 1JH

Commitment: once a week or fortnight. Shifts are either 8am – 1pm, 1pm – 6pm or 6pm – 10pm, Monday – Sunday

Please note:

  • Applicants must be 18 years old or over
  • We will ask for personal references

About this volunteer role

If you enjoy talking to a variety of people, this could be the volunteer role for you. You will be the welcoming face for residents who are staying at Passage House. You’ll need to be professional but friendly.

We are committed to creating a safe, non-judgmental space for everyone here at The Passage, regardless of who they are. There is an expectation that volunteers understand this and behave accordingly towards people using our services, other volunteers, visitors and members of staff. 

Main duties

  •  Answering telephone calls, transferring calls, and taking messages
  •  Answering the door and welcoming residents and visitors
  •  Taking the time to engage with residents in a friendly and welcoming manner

Desired qualities

How we will support you

Volunteers are essential to The Passage and our success. Our team of volunteers add tremendous value to our services from serving food and driving to providing complementary therapies and facilitating English conversation classes.

All volunteers benefit from:

  • Induction and training including introduction to homelessness, personal & professional boundaries and equality, diversity & inclusion
  • Learning more about homelessness and the challenges faced by people using our services
  • Flexibility of shift times and a wide variety of roles
  • Travel expenses reimbursed in line with our finance policy

Any questions?

For questions about the role or the application process, please take a look at our Volunteering FAQ’s.

Alternatively, you can contact us via email or phone 07843 342220 (10am – 4pm, Mon – Fri)

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