Warm Welcome Volunteer

Warm Welcome Volunteers support our Resettlement Team to help new and existing clients feel comfortable and familiar with our services.

The Resettlement Team is based in our Resource Centre in Victoria and is responsible for establishing the needs of our clients via an initial assessment and then signposting into our internal services which include, welfare rights, immigration legal advice, supporting victims of modern day slavery, physical, mental health and wellbeing, housing and employment. We also provide showers, meals, clothing and a laundry service. The Resource Centre is open from 9am – 3.30pm every weekday and our services are focused over two sessions 9am – 12pm and 1pm – 3.30pm. We are not open on weekends.

As a Warm Welcome Volunteer, you will be performing a pivotal role in helping new clients to navigate our building and services and creating a warm and friendly atmosphere.


A weekday, either 9am – 12 OR 1pm - 3.30 or option to do the whole day 9.00am - 3.30pm

About this Role

Based in our Resource Centre in Victoria, this is a varied, hands on, practical role that's perfect if you like using/learning new skills as no two shifts are the same. We are seeking volunteers who are comfortable switching between different duties depending on what needs doing on a particular day. If you're good at observing and able to see what needs doing then this role would suit you. You might put on a load of laundry for our clients , then give a tour of the Resource Centre to a new client who has just arrived, followed by a game of table tennis. If you are seeking experience in the homelessness sector this role would be suited to you.

What will I be doing?

  • Giving tours and essential information to new clients, pointing out things like meal times, shower's, activity timetable as well ass essential health and safety information like fire exits, A checklist will be provided
  • Washing and drying clothing for clients
  • Helping clients find clothing in our clothing store
  • Helping to unpack and put away clothing donations

What skills do I need?

  • Aged 18 or over - essential
  • Interested in volunteering with adults with a variety of support needs
  • Flexible attitude towards duties, does what needs doing
  • Confident nature, ability to approach people and talk to them
  • Patient and able to motivate and engage others
  • Non judgmental attitude
  • Pragmatic
  • Committed, reliable and punctual
  • Ability to uphold and respect The Passage policies and procedures

What you can expect:

  • A straightforward approach to volunteering
  • A full induction and training for your role
  • Support and supervision to help you carry out your role
  • Travel reimbursed in line with our Finance Policy

The role is subject to the provision of two references, an informal interview and attendance at a Volunteer Induction session. For questions about the role or the application process, please contact the Volunteering Team on 0207 592 1863

Volunteer Registration Form

Your Information


Emergency Contact Details

About You

Please include any professional experience you have.

i.e. use or have used them in your job

You can apply for up to 2 additional roles with this application. (Optional)

As we work with adults at risk (people who are homeless), we need to carefully screen all of our volunteers.

Please provide the names and contact details of two referees, such as friends or colleagues. They must have known you for at least 6 months. Neither referee should be a direct family member.

If you are unsure about who to put forward as your referees, please contact the Volunteer Manager who will be happy to offer guidance.

You understand that by providing us with your referees contact details, they agree to be contacted by us.
Referee 1

Referee 2


A few volunteering roles require volunteers to do a DBS check (previously called CRB checks). If your role requires a DBS check, we will ask you to disclose any spent and unspent conviction, cautions, reprimands or final warnings when we receive your application, except those which are “protected” as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013).

Some roles require a DBS check because of the nature of the tasks involved and because our clients are classed as Adults at Risk which means certain roles are exempt from the Rehabilitation of Offenders Act 1974. Having a criminal record will not necessarily prevent you from volunteering with The Passage but some convictions may require further discussion.

If you would like to discuss this in more detail before submitting an application, please email [email protected] or call 020 7592 1863

In accordance with the Data Protection Act 1998, the information provided on this form will be used in the recruitment and selection of volunteers and may be disclosed to all those who need to see it. It will also form the basis of the confidential volunteer record.